RETURN & REFUND POLICY

Americraft Supply – United States

1. Return Window

We accept returns within 14 calendar days from the confirmed delivery date of your order.

• After this period, refunds will not be issued; only exchanges may be offered, subject to product availability.

• Returns requested outside this timeframe will not be accepted.

• EUROPEAN UNION: Returns are accepted within a 14-day period; the customer is responsible for return shipping costs, and our company will charge a $40 restocking/shipping fee if the reason for the return does not meet our policy requirements. The customer will be refunded the applicable amount once the return has been received and processed.

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2. Return Eligibility

To qualify for a return or refund, items must:

• Be unused.

• Be in original condition.

• Be returned in the original packaging.

• Include all accessories, labels, and documentation.

• Be accompanied by proof of purchase.

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3. Returns with Free Return Shipping

Americraft Supply will cover return shipping costs only if:

• The item is defective or damaged.

• The item received does not match the product description (wrong color, size, or specifications).

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4. Returns with Customer-Paid Shipping

Return shipping costs will be deducted from the refund when:

• The customer selected the wrong item.

• The wrong size or color was selected.

• The customer no longer wants the item.

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5. Non-Returnable Items

The following items are non-returnable:

• Gift cards.

• Digital or downloadable products.

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6. Return Authorization Required

Do not send any item back without prior authorization.
All returns must be approved by our customer service team before shipping.

📧 contacto@americraftsupply.com

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7. Refund Process

Once your return is received and inspected:

• You will receive an email confirmation.

• We will notify you of approval or rejection.

• Approved refunds are processed within up to 3 business days.

• Your bank or card issuer may take up to 8 additional business days to reflect the credit.

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8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card company.

3. Contact your bank.

If the issue persists, please contact us at:
📧 contacto@americraftsupply.com

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9. Sale Items

Items purchased on sale or with a discount:

• Are eligible for refunds with a 10% restocking fee.

• Shipping costs will be deducted at the regular rate.

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10. Exchanges

We only replace items if they are:

• Defective.

• Damaged during transit.

📧 contacto@americraftsupply.com
📱 Customer Service WhatsApp: +1 (321) 333-2657